Refund policy
Returns & Refunds Policy
Returns We want you to love your purchase! We accept returns of unused and unopened products within 14 days of the purchase date.
To initiate a return:
- Contact our customer service team at info@zahadihairandwigs.com.au
- Include your order number and reason for return
- We'll provide return instructions and a prepaid return label
Return Conditions:
- Products must be unused and in original packaging
- Hair products must have all seals intact
- Custom or personalised items cannot be returned
- Sale items are final sale unless defective
Refunds
- •Refunds will be processed using the original payment method
- •Processing time: 5-10 business days after we receive your return
- •Original shipping costs are non-refundable
- •Return shipping costs are deducted from refund (unless item is defective)
- Exchanges Exchanges for different products or sizes are available subject to product availability. Contact us to arrange an exchange.
Services Policy Services rendered (braiding, wig installation, styling) are non-refundable unless otherwise stated. If you're unsatisfied with a service, please contact us within 24 hours to discuss a resolution.
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@zahadihairandwigs.com.au with photos. We'll arrange a replacement or full refund at no cost to you.
Cancellations Orders can be cancelled within 2 hours of placement. After this time, if the order hasn't shipped, a cancellation fee may apply.